Caren Young

Empathetic Feedback

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Oct 7, 2017

A few weeks ago, I was asked by my project team to give a talk on feedback.

After thinking about a few models and methods, I settled on the ASK technique through the lens of empathy. I wanted to focus on what feedback is and what it isn’t and less on “this is what you say when….”

Overall the talk went well and I was surprised with the number and quality of questions. There were so many more questions about receiving feedback than giving and what happens when you don’t agree with the feedback. I think there is more to dig into, but not a bad way to start the conversation

Empathetic Feedback

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